Privacy Policy

Privacy Policy

Grand Bay Excursions ("we," "us," or "our") operates puntacana-excursions.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or book an excursion with us.

1. Information We Collect

We collect information you provide directly, such as your name, email address, phone number, and payment details when you make a booking or contact us.

We may also automatically collect:

• Browser type and version
• Pages visited and time spent on each page
• IP address and approximate location
• Referring website or search engine

2. How We Use Your Information

We use your information to:

• Process and confirm excursion bookings
• Send booking confirmations and important trip updates
• Respond to your inquiries via email or WhatsApp
• Improve our website and services
• Send promotional offers (only if you have opted in)

3. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers (such as payment processors and booking platforms) who assist us in operating our business, under strict confidentiality agreements.

4. Cookies

Our website uses cookies to enhance your browsing experience and analyze website traffic. You may disable cookies in your browser settings, though some features of the site may not function properly without them.

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for marketing communications at any time

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our services after changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us via the Contact page on our website or by WhatsApp.